General sales conditions - 2016.V1

The sales offers for the products which are displayed and available on governed by the current General Sales Conditions are enforced by the Socatec company, SAS with a capital of 190561,27€, RCS Paris B 319 981 783, siège social 131 boulevard Pereire, 75017 Paris,, TVA intracommunautaire FR90319981783.

These general sales conditions govern the contractual relationships between all Socatec website users, exclusively (hereinafter referred to as “Users“). They are the only existing conditions and replace all others, except prior written or spoken exemptions.

The User therefore, declines the use of any contradictory document which would therby beunenforcable.

Socatec may modify certain provisions of the General Conditions.

It is necessary that the User re-read these conditions before every use of the Site.

Modifications effective from the moment they appear on the Site and are not applicable to contractual agreements created before the Site update. Every purchase is, as a matter of fact subject to the General Sales Conditions on the date on which the order is made.

By validating an order, it is understood that the User has read and accepted the General Conditions without any reservations, before submitting the order.

The user certifies that he/she has the legal age and capacity to enter into a contractual agreement; the user cannot be under guardianship, or trusteeship.

The site is hosted by Octave

The site is protected by intellectual property rights.


Placing an Order

Socatec gives the User four different purchasing methods:

-via Internet on Socatec’s site 24/24hrs 7 days a week, except in the case of absolute necessity which would make website access impossible, or during a website update.

-via email sent exclusively to the purchase orders’address dedicated to: click here.

-via mail accompanied by a form of payment sent to the following address: Socatec 131 boulevard Pereire, 75017 Paris

At the time the purchase order is placed, the client must list their telephone number, email address, billing and shipping address and method of payment.

The client can purchase products via the website, subject to availability of said products.

Product availability details are given during the order placement.

Socatec confirms the proper reception of an order by sending an email.

The order will only be considered as definite after the expedition of said email, and after Socatec has billed the appropriate party for the totality of the sum owed.

We advise the User to retain a copy of the confirmation email.

The client will be able to track the evolution of their order on the Site, under “my account“, and may contact the site’s customer relations by dialing + Monday to Friday, 9.30 am to 12.30 pm and 1.30 pm to 5.30 pm.

Prospective order modifications made by the User will be taken into account only in the event that Socatec has been duly notified by email before the forseen order shipment date. Socatec will update the order on the closest business day according to the modifications.

Our product offers are valid as long as these products are visible on the site, and as long as they are in stock, apart from promotional offers as mentioned on the Website.

If a product were to become unavailable after an order was placed by the client, Socatec will inform the User via telephone or email.

In case of temporary or definite unavailability, a request will be automatically generated for the client who can then choose, either another product at an equivalent price point, or a refund by check within 30 days from the out of stock notification sent by Socatec.

Right of Retraction
The User, (physical person) must count fourteen days (Article L 121-21 of the Consumption Code) from the reception of the product, to exercise its right to retraction, via email sent to the following address or, listed above, without justification of motive, nor penalty.

In case of the exercise of the right to retraction during the aforementioned time period , the price of the product(s) purchased and the shipping cost will be reimbursed, and also return shipping cost.

Reimbursed shipping fees correspond to standard postal service fees (Suivi colissimo).

If the client has chosen an express transportation mode (Chronopost, TNT or FedEx) Socatec will not be held responsible to refund the difference corresponding to the difference between the standard and express shipping fees.

Returns must be made within fourteen days of receipt and must include complete products, packaging and paperwork, all in perfect condition. The product should not have been assembled nor used.

Incomplete, damaged, or dirtied (by the user) products will not be accepted.

Returns should be mailed to:


Service retours clients

Voie du Testelet

Z.A.des Portes

27100 Val de Reuil


All returns must be accompanied by a return slip supplied by Socatec. Please contact us at the following address

All returns must be made via a shipping method which permits tracking and signature confirmation of receipt.

The shipping departure deadline of fourteen days is that of delivery to the address desired by the client, by the shipping company.

The client will be able to choose between a refund, an exchange, and a store credit.

Socatec is commited to reimburse the client within 14 days.

Socatec takes the upmost care while describing essential product characteristics online, notably, precise technical descriptions or photographs which illustrate the product, while respecting the best market standards. Socatec invites the client to contact customer service in the case the client would have questions or would seek advice.

The photographs and text representing the products online are non-binding; As such, Socatec reserves the right to make corrections at any time, and without warning to the product descriptions.

Socatec does not guarantee, and cannot be held responsible for the following:

-all imprecision, inexactitude or omission of information available on the Website

-all damage resulting from a fraudulous intrusion by a third party, having modified

information made available on the Website

-more generally, for all damage, direct or indirect, whatever may be the cause, origin,

nature or consequence, as a result of the access to the site; or the impossibility of access,

of the site use.

-If hypertext links connect to sites other than the Website, Socatec cannot be held responsible if those site’s contents compromise the vigor of legal regulations.

The products offered by Socatec conform vigorously to French legislation and to applicable French norms. It is not the responsability of Socatec to be engaged in case of legal non-compliance by a country to which the product is to be delivered (ie. in case a product is banned). It is up to the client to check with the local authorities about importation

laws pertaining to the product type which the client plans to purchase on the Website.

In case of product purchase for professional use; Socatec takes no responsibility for any damage direct or indirect, operation loss, profit loss, opportunity loss, result from a product purchase on the Website.

Intellectual Property
All text, illustrations and photographs which constitute the Socatec Website, are strictly protected by copyright and intellectual property laws.

Any reproduction or alteration of visual, graphic, or textual elements, in whole or in part, which appear on the Socatec Website, is strictly prohibited.

The social denominations, distinctive brands and signs which appear on the Socatec Website are protected by trademark law. The reproduction or representation of all or part of the cited signs is strictly forbidden and requires a prerequisite express written authorization from the brand’s title holder.

Personal Data
Personal data concerning the User is indispensable to the placement, tracking and billing of the order as well as to the quality of service which we owe to the client during and after the processing of his or her order.

By registering onto the Website, the User agrees to relay valid information to Socatec.